Privacy Policy

This Privacy Policy is current as of 6 May 2024.

1.          INTRODUCTION

Welcome to My Solas!

My Solas facilitates interactions between members of the disabled community to connect, share insights and take control of their journey. We provide an online venue to introduce users in the disability community in various ways, including:

• [My Solas Careers]
• [My Solas Events]
• [My Solas Insights]
• [My Solas Marketplace]
• (the “My Solas Platform’)

We value the trust you place in us when providing us with your information, and we aim to protect your data to the highest of standards as we provide the My Solas Platform to you.

2.          WHO ARE WE

When we say “My Solas”, “we”, “us” or “our” in this Privacy Policy, we’re referring to My Solas Pty Ltd (ACN 674932784) and its affiliates.

3.          SCOPE OF THIS POLICY

This Privacy Policy describes how we process the personal information of our existing and prospective customers, and end-users who use or request our services, visitors of our websites, vendors, partners and those who participate in our promotions or events (“you” or “your”). In dealing with your personal information, we abide by the obligations imposed under the Privacy Act 1988 (Cth) (“Privacy Act”).

As the My Solas Platform is an online ecosystem designed specifically for providers, participants, employees and contractors connected with the National Disability Insurance Scheme (“NDIS”), we also abide by the obligations imposed under the National Disability Insurance Scheme Act 2013 (Cth) (“NDIS Act”).

The Privacy Act authorises the collection of personal information where this is required to facilitate access to services provided under the NDIS and perform the other functions required for service provision. The NDIS Act sets the provisions for confidentiality and secrecy which personal information is collected and used, and when and to whom this information can be disclosed.

4.          INFORMATION COLLECTED AND STORED

We will collect information which is considered reasonably necessary to carry out our role as an online venue for the NDIS community. The kinds of information we collect and store includes, but is not limited to, personal information (as defined under the Privacy Act) about the participants, providers and other users of the My Solas Platform.

We may collect the following types of personal information:

• identity information, such as your full name and date of birth;
• contact details, such as your email and phone number;
• government identifiers, such as your participant number under the NDIS;
• information about your NDIS plan;
• any information or documents which you upload to the My Solas Platform;
• information about your interactions with us on or via the My Solas Platform;
• information you provide via free text inputs on or via the My Solas Platform;
• your occupation;
• your preferences;
• your relationship to other users of the My Solas Platform;
• information about you, which is held by third parties, where you have provided your separate consent to such collection, such as information that is or was held by the National Disability Insurance Agency; and
• other personal information that may be required in order to facilitate your dealings with us.

5.          SENSITIVE INFORMATION

“Sensitive Information” is defined under the Privacy Act as:

“information or an opinion about an individual’s: racial or ethnic origin; political opinions; membership of a political association; religious beliefs or affiliations; philosophical beliefs; membership of a professional or trade association; membership of a trade union; sexual orientation or practices; criminal record; or health information”.

Without your consent, we will not collect any Sensitive Information. Sensitive Information will only be collected if it is specifically required for operational purposes. This is subject to certain exceptions such as when collection is required by law, or when the information is necessary for the establishment, exercise or defence of a legal claim.

6.          PURPOSES OF INFORMATION COLLECTION AND STORAGE

Where an individual has provided consent, we will use and disclose the personal information we collect:

• to provide and improve our services to our clients and their family members;
• for communicating with our clients and their family members, donors and supporters, and volunteers (including responding to queries and complaints) and distributing our publications, conducting events and raising awareness about our services; and
• for our general business activities, including interacting with contractors and service providers, billing and administration including measuring and assessing the level of support we receive and the effectiveness of our fundraising activities and assessing applicants for positions with us.

We will not share any of your personal information with third parties without your consent except:

• if we are required by law or we believe in good faith that such action is necessary in order to comply with law, cooperate with law enforcement or other government agencies, or comply with a legal process served on the company (including other service providers or insurers) or court order;
• the disclosure of the information will prevent or lessen a serious and imminent threat to somebody’s life or health;
• to our contractors, service providers and volunteers only to the extent necessary for them to perform their duties; or
• if we are obliged to report to the Australian government and other bodies.

7.          PROCESSES FOR COLLECTING AND STORING INFORMATION

We have systems and procedures in place to protect personal information from misuse and loss, as well as from unauthorised access, modification or disclosure. These steps include:

• secure record keeping systems;
• access to personal information is on a need-to-know basis, by authorised personnel; and
• storage and data systems are regularly updated and audited.

When no longer required, personal information is either archived or destroyed in accordance with federal law.

8.          ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

We always aim to ensure that all personal information held about a person is accurate, up to date, complete and relevant before acting on it. If a person learns that the personal information we hold about them is inaccurate, outdated, incomplete, irrelevant or misleading, that person can contact us so that the information can be updated accordingly. Please see section 10 of this Privacy Policy for our contact information.

Where a person requests to correct the personal information we hold about them, we will action this request promptly. A person can request that we notify this change to any other agencies or organisations that we have previously disclosed the personal information too.

If we do not agree to correct our records as requested, we will give written notice of the decision, setting out our reasons for refusing this request and how the person can lodge a complaint about our decision.

9.          MAKING A COMPLAINT

You may make a complaint about our handling of your personal information, including if you think we have breached the Privacy Act, by contacting in writing, by email or mail to the contact information set out in section 10 of this Privacy Policy.

We will aim to resolve your complaint in a timely and reasonable manner. If we are not able to resolve your complaint, you may wish to contact the Office of the Australian Information Commissioner at the details set out below.

10.       CONTACT INFORMATION

If you would like to leave feedback or complain about the service you have received from us or you feel that we have breached your privacy obligations, please contact us through any of the following methods.

Email: hello@mysolas.com.au

Postal Address: Level 2, 106 City Road, Beenleigh, Queensland

If you want to obtain additional information on your privacy rights and how you can enforce them, you can visit the website of the Office of the Australian Information Commissioner at http://www.privacy.gov.au or http://www.oaic.gov.au/.